Policies

Cancellations
*ALL CANCELLATION NOTIFICATIONS SHOULD BE COMPLETED via Smartsheet

Cell Sorter Reservations (Single Day)
  • NOTE: Reservation totals reference total usage time across any sorter(s) used in a given calendar day.
  • Reservations totaling 4 hours or less in a single day must be cancelled or modified at least 24 business hours prior to the start of the reservation, otherwise the time is billable. 
  • Reservations totaling greater than 4 hours, but less than 6 hours in a single day must be cancelled or modified 48 business hours prior to the start of the reservation.
  • Reservations totaling greater than 6 hours, but less than 8 hours in a single day must be cancelled or modified 72 business hours prior to the start of the reservation.
  • Reservations totaling greater than or equal to 8 hours in a single day must be cancelled or modified 1 week (5 buisiness day)  prior to the start of the reservation.

Cell Sorter Reservations (Weekly)
  • Reservations totaling 8 hours but less than 10 hours in a calendar week must be cancelled or modified at least 48 business hours prior to the start of each reservation.
  • Reservations totaling 10 or more hours in a calendar week must be cancelled or modified at least 72 business hours prior to the start of each reservation.
  • Reservations totalling 20 or more hours and a calendar week must be cancelled or modified 5  business days prior to the start of each reservation.
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Analyzer Reservations
  • All reservations totally less than or equal to 7hrs in a week must be cancelled or modified 24 business hours prior to the start of the reservation, otherwise the time is billable when unused.
  • Reservations totaling greater than or equal to 7 hours in week (within the core) must be cancelled or modified 48 business hours prior to the start of the reservation.
  • Reservations totaling greater than or equal to 12  hours in week (within the core) must be cancelled or modified 72 business hours prior to the start of the reservation.

Snow Cancellation
  • In the event of forecasted inclement weather, you will receive an email from the core regarding available hours and staffing. Please do not prepare your samples until you receive a confirmation that the staff will be available during the storm. ​​If the staff is not available during the storm, all sorting reservations will be deleted, and researchers will not be charged.
  • In the event a Massachusetts State of Emergency is declared, the core will not be open. Researchers will not be charged for their reservations.